Return Policy
Return & Guarantee Policy
At Lifestyle Roads Gardening, your growing success matters to us. Because many of our products are seasonal and some are living plants, our return policy is designed to be fair, transparent, and supportive.
🌱 Seed Germination Guarantee
We stand behind the quality of our seeds.
All seeds are covered by a 90-Day Germination Guarantee.
If your seeds fail to germinate when planted according to the instructions provided, we will replace them at no cost.
Customers may be asked to provide planting details (soil type, temperature, watering method, etc.) to help us troubleshoot.
This guarantee applies to the current growing season only and does not cover improper storage or planting outside recommended zones.
🌿 Live Plant Guarantee
We guarantee that live plants will arrive healthy and in good condition.
Issues must be reported within 48 hours of delivery.
Photos of the plant and packaging are required.
If approved, we will replace the plant or issue store credit.
Replacement shipping costs are covered by us.
Plants are living organisms and may experience minor stress during transit. Slight wilting or leaf drop is normal and not considered damage.
🛠 Tools & Equipment Returns
We accept returns on most unused tools and equipment.
Return window: 30 days from delivery date
Items must be unused and in original packaging
Proof of purchase required
Return shipping costs are the customer’s responsibility
Refunds are processed within 5–7 business days after we receive and inspect the item.
🌿 Soil, Fertilizers & Amendments
Due to safety and quality control regulations:
Opened or used soil and fertilizer products are non-returnable.
Unopened items may be returned within 14 days of delivery (customer pays return shipping).
❌ Non-Returnable Items
The following items cannot be returned:
Opened seed packets
Custom seed mixes
Clearance or final sale items
Live plants after the 48-hour window
Used tools or equipment
💚 Growing Success Support
If you’re struggling with plant growth or seed performance:
Contact our support team.
Share photos and details about your setup.
Our experts will provide troubleshooting guidance.
If the issue cannot be resolved and instructions were properly followed, we will offer a replacement or store credit at our discretion.
🔄 How to Start a Return
Include your order number and reason for return
Wait for return authorization before shipping
Ship using a trackable method
Unauthorized returns may not be accepted.
📦 Refund Processing
Refunds are issued to the original payment method
Processing time: 5–7 business days after approval
Shipping fees are non-refundable unless the error was ours
📞 Need Help?
We’re here to support your garden journey.